Guest's interest to participate in the tour
Payment of the registration amount indicates that the guest is interested in the tour and has read and accepted all the terms and conditions mentioned in Gateway Jaisalmer brochure/website/booking form. In case of a guest who is processing the booking formalities on behalf of his/her family is deemed to have been authorized to do so by his family after reading all the Gateway Jaisalmer terms and conditions mentioned on the brochure/website/booking form. As all these Terms and Conditions will form part of contract that Guests will enter with us once the booking is confirmed. A contract will be made between the Guest and Gateway Jaisalmer only upon booking is confirmed and accepted by us and our communication thereof to the guest.

Documents required for booking a Tour :
A guest must have a valid photo ID Proof for booking a domestic Tour and a valid passport for booking an International Tour. As per the circular issued under RBI regulations, submission of PAN for international tours is mandatory. If the guest does not possess the documents stated herein, then, in such case, a provisional booking is made and confirmed only after the submission of the said Documents.

Online Booking :
A guest can make online booking/booking request for the Tours and Camel Safaris offered by Gateway Jaisalmer through our website www.gatewayjaisalmer.com. The booking request will be processed for confirmation of prices and availability of the Tour requested by him. Only on confirmation to the guest about the prices and availability, we will be bound to provide the requested Tour to him subject to him making full payment and complying with the relevant terms and conditions. Any correspondence with the guest prior to our aforesaid confirmation, will not be treated as any acceptance of your request.

The online booking of the products and services made available through this website is subject to availability and solely at the discretion of Gateway Jaisalmer and/or its respective suppliers. A guest must ensure that all information provided by him while filling a booking form is correct. In order to inform the guest of any developments affecting his travel and for security reasons, we must have correct information of the guest on record. If any or all of these contact details are not correctly given, we reserve the right to cancel the transaction at the risk and cost of the guest.

Booking for Customized Holidays :
Once your Travel Advisor confirms your booking for a customized holiday in Jaisalmer, you will receive an e-mail as well as an SMS on your registered mobile number confirming your booking. You can also get in touch with us for any further details. We are open from 10.00 am – 7.00 pm, Six days a week. Please expect to receive your vouchers 72 hours before your departure date (subject to full payment of your Tour cost)

Our team has created many suggested itineraries for your individual travel. In case, you do not choose the readymade holiday options given by us and would like us to tailor-make your holiday itinerary specifically for you, a Holiday Design Fee(HDF) will be applicable. HDF is charged as our team has to find all relevant information and create the holiday itinerary exclusively for you. This is a non -refundable fee of INR 1500 (inclusive of GST) per Enquiry and This fee will be adjusted in the booking amount if you book your holiday within 30 working days from the date of receiving HDF amount.

Health :
When the Guest books a tour, or when someone else books a tour for him, in his name then it implies that the guest is physically fit to travel to that particular destination. It is very important for the Guest to take care of his health throughout the tour. Health is entirely his risk and responsibility. It shall be the duty of the guest to inform Gateway Jaisalmer in writing in case of any medical condition that may affect his ability to enjoy the tour. Under such conditions, we may decline to accept or continue such guest in that particular tour. Any health issue arising on tour or any stay back due to the same shall be entirely borne by the guest and we shall not be held responsible in any manner whatsoever. Gateway Jaisalmer reserves all rights (without obligation) to ask the guest to undergo medical tests and provide written certification of his medical fitness before departure or at any time during the tour and if he fails to undergo such tests or fail to provide such certificates, we may decline to accept him or to continue him on the tour. However, it is not our obligation to check his medical condition. The guest must bring with himself any medication that may require by him while on Tour or Camel Safari. He must also note that service providers such as Camel Safari, Jeep Safari, Desert Camps (Swiss Tents) may decline to accept him on medical grounds. The guest must read the Rules and regulations of the service providers, because we shall not be responsible for the consequences suffered by guest. To some extent, losses on account of cancellation or curtailment attributable to hospitalization as also expenses of hospitalization incurred by the guest may be covered by insurance. Please read the Insurance section very carefully.

Law & Jurisdiction : For all complaints, suits, claims or disputes of whatsoever nature relating to any services offered by Gateway Jaisalmer, will be under the exclusive jurisdiction of the Court of Jaisalmer/Jodhpur.

To confirm a Tour Package or Camel Safari Package we require 100% deposit in advance. We will send an invoice to you.

Cancellation before 30 days from booked date will result no retention. Deposits will be returned after deducting applicable cancellation charges. Gateway Jaisalmer is not liable to give any details or bifurcation of the cancellation charge. Gateway Jaisalmer will not be liable to pay any interest on the tour amount paid by the Guest.

Cancellation before 15 days from booked date will result in 50% retention and rest will be returned.

Cancellation after 15 days from booked date will result retention of entire booking deposit i.e. no refunds.

The deposit / booking is non-transferable.

No refunds will be made if you miss the train / bus / flight or could not get the train / bus / flight due to reservation is full i.e. no seats are available for reservation or your train / bus / flight cancelled due to any reasons including strike, agitations, fog or any undue reasons.

In case you are sick and physically unfit to reach us at the last moment on the arrival date, please inform us well in time. In such case we will consider to refund your deposit amount if you provide us valid proofs of your sickness or physical unfit conditions. The proofs are mentioned below

• Valid description of doctor(with registration no.) at recognized hospital of the area. In case of hospitalization we need the scan copies of entry and discharge ticket.
• Description of doctor at home will not be acceptable.
• Medicine bills with your name on the bill from a chemist of the area.

Some cancellation and refund policies are out of our tender: Refund for camp payment will follow the camp’s cancellation policy.

Refund amount would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the camp owners/ contractors we patronize.

The company reserves the right to alter the price of the tour package or Safari package before the departure, accordingly the guest will have to make the full payment before tour departure. Tour price do not include government or other taxes raised by independent contractors like Camel Safari Vendors, Desert Camps, airlines, which are to be paid by the guest as per the actual.

We reserve all the rights to cancel your booking without notice if the payment is not cleared by the given date.

Gateway Jaisalmer is not liable to give any details or bifurcation of the cancellation charge.

Gateway Jaisalmer will not be liable to pay any interest on the tour amount paid by the Guest.

Gateway Jaisalmer reserves the right to cancel and or re-schedule any tour under force majeure situations like natural calamity, epidemic, terrorist disturbance etc. considering the safety of the tourists. No refund, fully or partially will be applicable under any circumstance in such force majeure situations.

If the guest has booked the Tour online and paid the amount which is less than the Tour price, he shall receive a call/message to confirm the booking from our Travel Advisor. The guest need to reconfirm and authenticate the information provided at the time of online booking. Company holds all rights to cancel the booking and forfeit the amount paid in case of any misleading and fraudulent information is provided by the guest.

Registration amount will be defer from tour to tour.

Right of admission and termination :

Gateway Jaisalmer reserves the right to say ‘No’ to the booking of any Guest without divulging any reason or justification.

Gateway Jaisalmer reserves the right to terminate the tour of any Guest while on road if the Guest does not follow the group tour decorum or misbehaves with co-passengers / Tour Manager / Coach Captain / Local citizens or creates nuisance etc..

Guest will have to make arrangements for their return travel on their own and no refund is applicable under such circumstance.

In such a case no refund or compensation is applicable.

No show or absence on Day 1 of the tour :

If a Guest fails to join the tour on Day 1 of the tour, it is termed as No Show and will be treated as deemed cancellation and no refund is applicable.

Cancellation charges will be 100% at the same time all services will stand cancel unless the Guest notifies to Gateway Jaisalmer about joining the tour later at their own expense.

Discontinuation from ongoing tour :

If Guest discontinues / terminates the tour for any personal reason, it is termed as deemed cancellation and no refund will be applicable.

Gateway Jaisalmer team will assist the Guest to book the required services, however all expenses for the same will have to be paid by the Guest immediately in advance.

No insurance is included in any tour package or any safai package offered by gateway jaisalmer. Gateway Jaisalmer is not liable to pay any claim of insurance for any mishappening during the tour or safari offered by Gateway Jaisalmer.

All the rights to determine the quantum of refund payable in case of cancellation or amendment of a Tour/Safari are reserved by Gateway Jaisalmer. Refund would be calculated considering various factors such as Total number of Guests, the cancellation policies of suppliers like hoteliers, Camel Safari Vendors, Camp Owners, etc. The decision given by Gateway Jaisalmer on the quantum of refund shall be final and will be paid directly to you.

Law & Jurisdiction : For all complaints, suits, claims or disputes of whatsoever nature relating to any services offered by Gateway Jaisalmer, will be under the exclusive jurisdiction of the Court of Jaisalmer/Jodhpur.

All the rights to change the Itinerary before or after a guest books a tour are reserved by Gateway Jaisalmer.

All the Itinerary information given at the time of booking or mentioned on website/ brochure is based on the information available at that time and is subject to change depending on other factors such as hotel, transport,Camel Safari, Camp availability, etc.

Tour itinerary may change in case of force majeure conditions. Any additional charges, if applicable, are to be paid by the guest.

Force Majeure events, strikes, fairs, festivals, sport events, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights or railway, closure of / restricted entry at a place of sightseeing etc. can cause change in Itinerary. Generally, during sports events or festivals, suggested hotels and camps may not be available. Thus, you may have to stay in alternate hotels and camps.

We reserve the rights to change (addition/deletion or exchange) sightseeing places for betterment of the tour programme. We may detour to reach sightseeing places due to traffic conditions; road blocks and that may vary the course of itinerary.

If sightseeing timings aren't adhered to, or if any add-ons are required then the same will be borne by the guests.

Sightseeing days and closing of a particular sightseeing place are not in our hand, but we try our level best to cover all the sightseeings listed in the tour program. In case if any sightseeing is not done during the tour, an alternate sightseeing may be arranged, wherever possible. If refund is applicable in any case, then it shall be paid. Sightseeing of adventurous type are totally dependent on weather. In case, the weather turns out to be unfavourable & sightseeing is not possible, refund will be given, if applicable.

The actions, inactions, defaults or condition of tour participants in the group can also result in changed Itinerary.

We will make reasonable efforts to keep the overall package of services unchanged. However, we shall not be liable to refund any amount or pay any compensation / damages on account of any change in itinerary.

In case the alternate arrangements made are materially superior as compared to the ones described at the time of booking, we may charge extra for the same at the time of booking or in the course of the tour.

Gateway Jaisalmer reserve the right to change the departure date or cancel a departure due to unforeseen reasons and will not take any responsibility for your ticket which you may have purchased in advance for Domestic or International Sectors.

You are responsible for being punctual at all times during the tour. In the event any part of the sightseeing tour is missed by you due to delay on your part, you will not be entitled to claim refund of the same.

Law & Jurisdiction : For all complaints, suits, claims or disputes of whatsoever nature relating to any services offered by Gateway Jaisalmer, will be under the exclusive jurisdiction of the Court of Jaisalmer/Jodhpur.

There is mostly a pre-set menu for meals depending on the tour program. Packed meals are served at some places. The Company mostly serves Vegetarian food along with few Non-Veg items. Gateway Jaisalmer does not differentiate amongst the guest/s by providing a special meal or special diet.

In case it becomes absolutely necessary to change the meal arrangement, we reserve the right to do so.

If you wake up late and miss the breakfast or reach late or your flight is delayed or for any other reason whatsoever you miss any meal of the day, then you can make no claim of any meal or breakfast, which you have missed and not utilized.

Any special meal requirements, including allergies, must be provided at time of booking and are received on a REQUEST basis only. We cannot assure special meal requests will be fulfilled and does not assume responsibility or liability if requests are not fulfilled. If you have any special requirements arising from medical conditions or from the needs of your children or otherwise, it would be advisable to travel on a customized tour or Safari and not in group tours.

In case of a baby meal, we generally provide tin milk, plain dal and rice, (we appreciate a prior intimation) Apart from that if any different diet is required, the said guest/s shall make their arrangements for the meal at their own costs and consequences. In case if any Gateway Jaisalmer treat which is mentioned is not available, an alternate shall be given and no refund shall be applicable. No Complaints / Claims for refund in respect of the meals shall be entertained.

While we endeavour to select the best quality restaurants for lunch/dinner halts in terms of food, sanitation facilities, hygiene, and service, the company has no direct control over their maintenance. Please take a note that the Restaurant Manager allots the table for the group & same depends upon the group size and infrastructure of the restaurant.

Most of the time you will be out sightseeing and therefore hotels which are convenient, comfortable and give value for the money are be selected. Therefore, sometimes, the selected Hotels may be located away from the city centre. In case the selected hotel is unavailable for booking, an alternate arrangement will be offered to you in another hotel of a similar category. Whilst it is always our intention to use hotels of a similar standard & location, no liability can be accepted for any variation of either. All baggage and personal effects are at all times and under all circumstances your responsibility. Any damages caused to the hotel rooms / Swiss Tent / place of visit etc. during your stay/tour/visit, shall be borne and payable by you. You are advised to immediately report any pre-existing damage in your room to hotel staff and/or Gateway Jaisalmer Tour Manager as soon as it is discovered. Gateway Jaisalmer shall not be liable for sudden disruption/disorder of telephone, internet services, and other amenities while staying at the hotels and Camps, Unprofessional and rude behaviour of hotel staff/ Camel Safari Staff/ Camps Staff does not come under our direct purview and we will not be responsible for the same.

Facilities like mini bar, alcoholic beverages, laundry, paid television channels, telephone calls, etc. are not complimentary and if you use these facilities then you will have to be pay for the same directly to the Hotel and Camps and Safari as these charges are not included in your tour price.

There is WiFi at most of the accommodations but sometimes WiFi may not be available at remote locations or some Special Stays.

On rare occasions due to reasons outside our control, alternative hotels or camps may be used. Whilst it is always our intention to use hotels or camps of a similar standard & location, no liability can be accepted for any variation of either. WiFi is not available at remote locations or some Special Stays.

Check-in and Check-out time:

You have to abide by the check-in and check-out time of the respective hotels.Generally the check-in time is 12 noon and check-out time is 10 am. If you want any change therein, like early check-in or late check-out, you will have to manage the same on his/her own with hotel authorities on payment of additional charges, if any. Any loss to hotel property knowingly or unknowingly will have to be borne by you. Gateway Jaisalmer shouldn't be held responsible.

Room Sharing:

Single person joining the tour may be given a sharing partner/s in twin or triple sharing basis & this is subject to availability of the room partner of the same gender. However, any misunderstandings or incidences like missing items or difference of opinion between each other will have to be settled between room partners themselves. We are not responsible for any loss or mishap. If, for any reason, concerned partner cancels or alters the booking of the tour, then the other guest / partner has to bear entire room charges. No adjustments shall be made from the money contributed by guest / partner who has cancelled the tour. Shared rooms have 'No Smoking' policy. Cleanliness of the room and especially the bathrooms is to be maintained under any circumstances. Any Religious thing one does shouldn't be a botheration or force to other. Safety of money and valuables is own responsibility even one has to take care oneself and other person should not be forced to help or assist. Gateway Jaisalmer shall not be responsible or liable for any claims or issues arising out of the shared rooming.

Accommodation for children:

A maximum of 1 child upto an age of 8 years and an extra infant upto an age of 2 years is allow free of charge subject to room occupancy capacity. Breakfast will be included in stay but no extra bed or mattress will be provided. Extra person charges are applicable for anyone above 8 years of age. Extra person charges are also applicable for extra kids during check-in. Valid Proof of age of kids must be carried by guest at time of check-in. If no age proof is available then hotel can impose charges for kids.

Meals:

There is mostly a pre-set menu for meals depending on the tour program. Packed meals are served at some places. The Company mostly serves Vegetarian food along with few Non-Veg items. Gateway Jaisalmer does not differentiate amongst the guest/s by providing a special meal or special diet.

In case it becomes absolutely necessary to change the meal arrangement, we reserve the right to do so.

If you wake up late and miss the breakfast or reach late or your flight is delayed or for any other reason whatsoever you miss any meal of the day, then you can make no claim of any meal or breakfast, which you have missed and not utilized.

Any special meal requirements, including allergies, must be provided at time of booking and are received on a REQUEST basis only. We cannot assure special meal requests will be fulfilled and does not assume responsibility or liability if requests are not fulfilled. If you have any special requirements arising from medical conditions or from the needs of your children or otherwise, it would be advisable to travel on a customized tour and not in group tours.

In case of a baby meal, we generally provide tin milk, plain dal and rice, (we appreciate a prior intimation) Apart from that if any different diet is required, the said guest/s shall make their arrangements for the meal at their own costs and consequences. In case if any Gateway Jaisalmer treat which is mentioned is not available, an alternate shall be given and no refund shall be applicable. No Complaints / Claims for refund in respect of the meals shall be entertained.

While we endeavor to select the best quality restaurants for lunch/dinner halts in terms of food, sanitation facilities, hygiene, and service, the company has no direct control over their maintenance. Please take a note that the Restaurant Manager allots the table for the group & same depends upon the group size and infrastructure of the restaurant.

Law & Jurisdiction : For all complaints, suits, claims or disputes of whatsoever nature relating to any services offered by Gateway Jaisalmer, will be under the exclusive jurisdiction of the Court of Jaisalmer/Jodhpur.

Complimentary Items:

Providing a complimentary addition is at the sole discretion of the management. Gateway Jaisalmer reserves all the rights to revoke/amend/stop/discontinue this service/ items, at any time without prior notice.

Complementary Snacks:

Complementary Snacks provided by Gateway Jaisalmer on Tour and Camel Safari are manufactured, packed and supplied by the respective suppliers/Vendors. Gateway Jaisalmer only acts as a facilitator and should not be held responsible for any defect or damage in the Snacks packet. Further, Gateway Jaisalmer is not liable to compensate for any consequences occurred due to consumption of the snacks packet.

Money to carry along:

Guest should carry sufficient money on tour to meet the personal expenses or to manage on tour emergencies. E.g. any meals that are not included in the itinerary under respective Tour. Any additional sightseeing you plan on doing in your Free Time that is not covered in the itinerary. Any additional personal expenses like alcohol, shopping, and any evening entertainment not included in the itinerary. Any hospitalization, accident, Force Majeure etc.

Tour/Safari Participation:

Children under 18 years of age must be accompanied by an adult, who will be responsible for their welfare and supervision.

Guests must, at time of booking, inform us about any physical, medical or other special needs that is required by them. Gateway Jaisalmer will make reasonable modifications to its policies, practices and procedures as and when necessary, unless doing so will fundamentally alter the nature of the services provided.

Guests must ensure they are medically and physically able to travel.

Gateway Jaisalmer may impose safety requirements. We may exclude an individual guest from participating in a Tour or Camel Safari/Desert Safari or a certain activity if such guest’s participation poses a threat to health or safety of others. Gateway Jaisalmer reserves all the rights to make a decision to exclude such guest based on reasonable judgment that relies on current medical evidence or on the best available objective evidence to determine the nature, duration and severity of the risk, the probability of happening of a potential injury and whether reasonable modifications of policies, practices or procedures will be able mitigate the risk. No refunds will be given if the decision is made to exclude a guest.

Gateway Jaisalmer does not employ medical personnel. Any necessary medical attention must be sought at a local facility, if available, at the guest’s expense. We are not responsible or liable for losses or costs incurred due to unavailability of medical services, or medical services obtained while on holiday, or for the quality of the care or services received. We encourage the guests to purchase medical insurance that will cover them while on holiday as regular health insurance benefits may not apply abroad.

Some experiences during the Tour/Camel Safari/Desert Safari involve outdoor activities and/or can be physically demanding. Guests must make their own decisions about experiences and participate only in activities that suit their physical ability. We suggest that the guest must speak with their medical advisor if they have any questions about their abilities. We would recommend the guest to check whether insurance that the guest has includes such participation in adventure activities. Gateway Jaisalmer may, at its sole discretion, decline booking any guest or remove any guest who does not comply or refuses to comply with Gateway Jaisalmer Terms and Conditions. If this occurs, then the guest is solely responsible for the cost of travel back to their hometown and Gateway Jaisalmer shall not be liable for your losses and no refund shall be provided.

Tour Managers:

Tour Managers/Leaders/assistants/escorts/Guides are assisting to the guest/s throughout the tour or safari but they are not responsible for guest/s baggage or any loss, damage, injury, accident, baggage loss, damage of personal belongings. All such loss or expense must be borne by the guests. The guests on their sole discretion, cost, risk and consequences can lodge complaint with the local authorities.

If the Hotel Staff or Camp Staff or Safari staff find the lost Baggage / Personal belonging then it’s the guest’s sole responsibility to make arrangements to get back the lost item/baggage from the respective authorities/ staff. Gateway Jaisalmer or its Tour managers are not in any manner whatsoever responsible to get back the lost item.

Liabilities and Responsibilities of Gateway Jaisalmer:

The liability of the Company is restricted only to make booking of tours and safaris in accordance with your requirements & no further. Company is not liable for any loss of person or property which is caused or damaged or suffered by you on account of deficiency in services by any independent contractor.

Taking care of the valuables is your sole responsibility, in fact we would suggest and recommend you not to carry unnecessary valuables like gold, high end equipment on tour.

Loss or damage to luggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission default or negligence of any person who is not a direct employee of Gateway Jaisalmer or under its exclusive control, including any act, error, omission, default, or negligence of any country, government or governmental authority, officer or employee. The released parties shall not be liable for indirect, special or consequential damages.

Any personal injury, sickness, accident, loss, delay, discomfort, consequential loss and/or damage or any damage to baggage or personal effects howsoever caused shall be your sole responsibility.

If any injury, loss, personal harm, death or damage caused to any person or property by the act or default of the management/ employees / agents of any independent contractor, Gateway Jaisalmer will not be liable to you.

We take no responsibility if any damages, additional expenses or any consequential losses suffered by you due to cancellation, amendment and / or alteration of any of the services of the tour mentioned in the itinerary / brochure by us after the registration / booking is made by you. Each of these conditions shall be severable from the other, if any provision declared invalid, illegal or unenforceable, then remaining provisions nevertheless have full force & effect.

Guest(s) Responsibility:

All travel documents are non-transferable and must be issued in the name of the passport/photo identity holder, otherwise the booking may be cancelled. The Passport must be valid from the start of the tour to at least 180 days subsequent to the scheduled arrival date of the tour - subject to rules of the specific visa embassy or consulate. The Guest shall ensure timely collection of all such documents to enable them to be present in time for departure and undertake the tour. The guests should keep certified true copies and photocopies of all documents including valid travel documents and statutory clearances, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, used by you while on tour.

Behaviour & Punctuality:

As you are traveling with a group on Gateway Jaisalmer tour package or camel safari package, all participants are expected to conduct themselves in a manner that is not disruptive to the group and in a manner that is appropriate for group travel. We are here to provide the best services possible but in doing so we will not tolerate abusive or aggressive behavior from our guests. We do not tolerate the possession or carriage of illegal or restricted substances (drugs).

Further, you agree that your fellow travelers and any Gateway Jaisalmer representative has the right to travel/work in a safe environment. For the benefit of everyone on Tour or Camel Safari, Gateway Jaisalmer reserves the right to accept or reject the booking of any guest and to remove any guest from participating in or being a part of one or more itineraries where his or her conduct is deemed inappropriate & incompatible with the interest of the other travelers. We will refuse to deal with the guests who assault our Company Representatives or who are abusive or aggressive. We reserve the right at any time to terminate the travel arrangements and/or cease to deal with such guest whose behavior, in the reasonable opinion of us or our suppliers, may cause danger, upset, disruption or distress to anyone else or damage to property. In such case, full cancellation charges will apply and no refund will be made. We shall have no obligation to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation and return transportation arrangements) guest may incur as a result of the travel arrangements being terminated.

Gateway Jaisalmer is not responsible for any losses, including; missed sightseeing or having to make alternate travel arrangements, if you fail to meet the representatives of Gateway Jaisalmer at assigned timings and places/pick up points while on tour. Gateway Jaisalmer will not refund nor cover any cost or expenses incurred for termination of vacation arrangements due to unacceptable behavior or inability to maintain punctuality. The decision of behavior being acceptable or unacceptable rests solely with Gateway Jaisalmer.

Guest are requested to take care of their valuables and personal belongings on tour. In case, if a guest forgets their valuables or personal belongings on tour, Gateway Jaisalmer will not be liable to bring the items back. If the guest damages the accommodation in which they are staying or any property, they must reimburse all the cost of damage to service provider or property owner before the end of their stay if the cost has been established by then or as soon as it has been established, if later. The guest must indemnify us for the full amount of claim (also including legal costs), if any, made against us. Criminal proceedings may be instigated.

Risk and Safety:

Please be aware that during your participation in the Tours and Camel Safari operated by Gateway Jaisalmer, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; Camel Safari, Jeep Safari, Night Stay in Desert or other means, forces of nature; political unrest; acts of lawlessness or terrorism; animal interaction; hazardous local customs and practices; differing levels of sanitation; differing standards of safety; risks associated with water, food, plants, insects and differing animal regulation; accident or illness in areas lacking means of rapid evacuation or medical facilities; and acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and you hereby agree to accept any and all risks. As lawful consideration for the agreement with Gateway Jaisalmer to participate in Tours and Camel Safari you agree that you will not make any claim against Gateway Jaisalmer.

Shopping:
Shopping is a major activity of any tour and an experience in itself. All guest/s are hereby made aware that Gateway Jaisalmer neither recommends nor promote any specific shop or vendor for shopping purpose.

External guest(s) not allowed:
External guest/s cannot be invited on tour by any guest and they are not allowed to use any of the services of the tour.

Smoke-free environment:
For the guest’s comfort we enforce a strict no smoking (including e-cigarettes) and no alcohol policy on board coaches/ cars. Regular comfort stops are made on travelling days. Many hotels, restaurants, other venues are 100% smoke free.

Photographs or Video Clips & Social Media:
You agree that Gateway Jaisalmer has a right to use Photographs/Video Clips of the guest taken on tour and/ or given by guest, for promotion of Gateway Jaisalmer’s Business without obtaining any further consent or payment in respect of such photographs and/or videos. Such Photographs/Video Clips can be used on any media with due respect for emotions/sentiments of guest/s.

Reference Call:
The Company reserves the right to refer a guest, on request, to prospective guest for the promotion of Gateway Jaisalmer's business. The company is also authorized to send transactional as well as promotional sms/e-mail/phone calls.

Jurisdiction:
All disputes pertaining to the tour and any claim arising therein shall be subject to the Court of Jurisdiction at Jaisalmer/Jodhpur only.

Attorney/client fees:
If you are unsuccessful in any legal action instituted against us, you agree to pay all our costs, including but not limited to, attorney/client fees.

Accessing our websites:

Gateway Jaisalmer websites will only be available at such times as we may decide, and we do not guarantee that our websites, or any website content, will always be available or be uninterrupted. We may suspend our websites at any time without notice and for any reason, including for upgrade, maintenance, repair, prevention of damage, and investigation. We may suspend, withdraw, discontinue or change all or any part of our websites at any time without notice. We shall have no liability to you (including in negligence) if our website is not available for any reason, and we shall have no obligation to you to make sure that our websites are available to you at any time.

No misuse:

You must not misuse our websites by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our websites, the server on which our websites are stored or any server, computer or database connected to our websites. You must not attack our websites via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence, including under the Information Technology Act. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our websites will cease immediately.

Languages:

Our website and bookings made or any other transactions conducted through this web website are in the English language(s) only. We do not offer any other languages at the moment.

Viruses:

Whilst we make all reasonable attempts to exclude viruses from our websites and website content, we cannot ensure that there will be none or that our websites will not be subject to unauthorised access or modification. Thus, you are recommended to take all appropriate safeguards on your computer or other device (including installing appropriate protective software) before downloading any of our website content.

Third Party Websites:

we include a link to a third party website in our website content then you should note that these third party websites are not our responsibility and if you visit them it will be entirely at your own risk. These links to websites are in nature of paid advertising and are not verified by Gateway Jaisalmer. These links are provided for convenient access. Access to these links is voluntary and does not indicate that we are endorsing, sponsoring or recommending such sites or the materials disseminated by or services provided by them, and we are not responsible for the materials, services or other situations at or related to or from any other site. We are not responsible for the direct or indirect consequences of your navigating to any other website from our website. You are requested to use these links at your own discretion, risk and cost. Neither Gateway Jaisalmer nor its officers, employees, agents shall have any responsibility or liability of any nature whatsoever for these other third party websites/links or any other information contained in them. Please check the Terms and Conditions and review the privacy policies of these websites before You submit any personal data to them.

Our Copyright:

You acknowledge that all copyright, designs, database rights, trademarks, patents, and all other intellectual property and material rights relating to our website content (and in the selection and arrangement thereof) is and remains our sole and absolute property. You are granted no right, licence or interest in or to our website content or any intellectual property rights in it, except for the browsing licence detailed below, and all other rights are reserved. In particular you are not permitted to screen scrape or otherwise copy or use our website content except for the purposes of browsing our website as a guest under the licence below.

Limitation of Liability:

No prejudice to consumer rights: If you are acting as a guest (i.e. an individual acting for their private purposes not associated with a business or profession) then nothing in these terms shall affect your legal rights as a consumer to the extent they may not be excluded or limited by law, and our terms and conditions shall be read subject to this.

Change in pre-set events/ activities: Please note that the itinerary may change as it is printed several months in advance. The products and services displayed may change. The photos of meals / sightseeing / properties on the website are for reference only and may differ from the actual meals / sights. Distance between places and temperatures are approximate and can change depending on travel, road conditions and climatic changes.

No prejudice to contracts with us: All the terms and conditions shall be without prejudice to our liability under or in relation to any contract which we enter into with you as a result of a booking made by you, but such contract shall be subject to any separate booking conditions or other terms we apply to that contract and any exclusions or restrictions of liability in such conditions or terms.

Disclaimer of negligence: We disclaim and exclude any duty of care which we may owe you in respect of our website and website content, and we shall have no liability to you in negligence with respect to our websites or website content.

No liability for force majeure: We will not be liable for anything caused by event or circumstance beyond our reasonable control.

No liability unless our fault: We shall not be liable for any losses unless they are caused by any negligence, or breach of any law or legal or contractual obligation on our part. We shall not be liable for any losses caused by any act or omission on your part.

Changes to these terms:

We may timely revise the terms and conditions without prior notice to you. These changes will be updated by publishing the new version on our website. You are expected and should check these terms each time you visit our website, to have the necessary track and awareness in case of any changes or updates. Changes will be prospective only and they won’t have retrospective effect, unless legally required to do so. By continuing to use our website after any such revision, you will be considered to have accepted the update too. Latest updated terms and Conditions will override all previously sent/ published Terms and conditions.